Dealing with Tough Customers and Colleagues: Practical Skills for the Workplace and Beyond

Learn tools you can apply to your life immediately to:

• Calm people down when they are angry

• Resolve conflict quickly and effectively

• Turn unhappy customers around

• Deal with negativity without it getting you down

• Say no effectively…and much more!

 Elisa Levy is a speaker and author, who has travelled the world teaching conflict resolution, leadership and customer service. Her clients run the gamut from major hotel chains, fortune 500 companies, the United Nations and nonprofit organizations.